Privacy Policy

Privacy Policy

Adapt Fitness 24/7 Pty Ltd ("Adapt Fitness", "we", "us", "our") is committed to protecting the privacy of our members, visitors and website users. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary to operate our gym and provide our services. This may include:

• Full name, date of birth, and contact details (phone, email, address)
• Membership and payment information (processed securely via our membership platform)
• Health and fitness information you voluntarily provide for program writing or personal training
• Emergency contact details
• CCTV footage captured within the gym premises for security purposes
• Website usage data (cookies, IP address, pages visited) via our website
• Communications you send us via email, social media or our website chatbot

2. How We Use Your Information

We use your personal information to:

• Process and manage your gym membership
• Provide personal training, program writing and group fitness services
• Communicate with you about your membership, promotions and gym updates
• Process payments and manage billing
• Maintain safety and security on the premises
• Comply with our legal obligations
• Improve our website and services

3. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Our membership management software provider (Clubfit) for the purpose of managing your account
• Personal trainers operating from our gym who you have engaged directly
• Payment processors for the purpose of collecting membership fees
• Government bodies or law enforcement where required by law

We will not disclose your personal information to any third party for marketing purposes without your explicit consent.

4. Data Storage and Security

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Our membership platform uses industry-standard encryption for payment data. CCTV footage is stored securely and deleted on a rolling basis unless required for an investigation.

5. Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate or out of date. To make a request, contact us using the details below.

7. Complaints

If you have a concern about how we handle your personal information, please contact us in the first instance. If your concern is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

For any privacy or membership enquiries, please contact us: